Returns & Refunds

Returns and Refunds Policy – Includes General Terms and Conditions

Bailey Instruments Ltd is forward referred to as “The The Company” and “CUSTOMER” is defined as the person, department, firm, The Company or organisation who received the The Company’S goods or to whom the The Company’S quotation or invoice or acknowledgement of order is addressed; “GOODS” mean the products or services supplied by the The Company to the “CUSTOMER”.

  1. The placing of an order with the The Company shall constitute unqualified acceptance of these terms unless otherwise agreed in writing. GOODS supplied by the The Company are subject to these terms.
  2. PRICES AND DELIVERY CHARGES
    All prices shown are without VAT, (Value Added Tax) which is charged at statutory rate at time of order. Every effort is made to keep prices up to date, however, The Company reserves the right to change prices without prior notification should variations take place that are beyond our control.

All orders under £100.00 net of VAT are subject to a minimum order charge of £4.95 (UK Mainland Only) All deliveries made outside of UK mainland are charged at cost. Carriage on equipment purchases may be charged at cost to be confirmed at point of purchase or enquiry receipt. Our susol™ single use range of instruments are subject to separate carriage charges to be confirmed at point of order or enquiry receipt. All parcels sent by courier will require signature on delivery

The Company reserves the right to adjust these figures without prior notice should variations take place that are beyond our control. Next day deliveries and special requests can be arranged at an additional cost (subject to availability).

  1. QUOTATIONS
    All quotations are given without commitment and no contract between the The Company and the CUSTOMER shall result unless and until the The Company has accepted in writing the CUSTOMER order. All Quotations will remain valid for the period as stated in writing on the actual quotation (usually and no less than 30 days). The Company reserves the right to alter prices or withdraw from a quotation before the quotation reaches the maturity date. All stock holding positions are given at the time the quotation is submitted and are liable to fluctuation.
  2. PAYMENT TERMS
    Unless otherwise agreed with the buyer at the time of purchase all payments are required in full when the order is placed. New buyers will always be required to pay with first order. All account holders are required to settle their account within 30 days net. The Company reserves the right to suspend credit facilities and to charge interest per month on outstanding balances in accordance with ‘Late payments of Commercial Debts (Interest) Act 1998’ and suspend further supply.
  3. WARRANTY
    All products manufactured by The Company are guaranteed against faulty manufacture and materials. This guarantee does not cover fair wear and tear. Springs will be supplied for self-assembly free of charge on request. After inspection The Company will replace or repair instruments which are found to be faulty but not as a result of misuse, improper care or storage, abuse, lack of maintenance and have not been modified (i.e. not etched or marked in anyway). Any goods returned to The Company are done so at the customers own risk, The Company will not be liable for non-deliveries of such goods.

Any used instruments should be returned clean and sterilised and supplied with certification of sterilisation in accordance with Health & Safety regulations and the current legislation. The The Company reserves the right to charge for sterilisation where this procedure has not been adhered to. The Company is not liable for damage or injury caused by misuse of an instrument.

All equipment and product distributed by Bailey Instruments are protected by manufacturer’s warranty for a period of 12 month from purchase unless otherwise stated.

  1. DELIVERY
    The The Company aims to despatch all orders received before 3pm on the same day in the absence of timed delivery requests, for delivery within 3 working days subject to stock availability. We will contact you at your convenience with estimated time of delivery for non-stock items, on receipt of your order(s).

The The Company cannot take responsibility or liability for the failure to deliver where the responsibility is outside of our control. The The Company cannot take responsibility for non-delivery, short delivery or damage to any GOODS unless notified within 7 working days of date of invoice. Damage in transit should be noted on any delivery documentation by the customer on receipt of goods.

  1. RETURNS
    GOODS being returned for credit or exchange will not be accepted without prior agreement. Account number, document number, product code and serial or batch number (where applicable) must be stated, otherwise full credit including VAT cannot be given. GOODS being returned due to no fault of the The Company will incur a handling charge of 15% (minimum).

Imperfect GOODS will be replaced, repaired or credited at the discretion of the The Company. Please ensure that you supply a cover letter stating the defect. GOODS manufactured as CUSTOM cannot be returned, if supplied correctly. GOODS must be returned within 21 days of the original order date. All returned GOODS must be in reasonable condition as deemed by the The Company and meet sterility requirements as stated in section 5.

  1. CUSTOM MANUFACTURE
    A custom manufactured order is when a customer places an agreed order where “an instrument approval form” has been signed. This order is then specifically manufactured for the customer as per the customer’s requirements. Payment of ‘Custom’ manufactured orders are subject to agreement in writing at time of order and/or quotation.
  2. RISK AND FORCE MAJEURE
    The The Company cannot be held liable for loss or damage caused by circumstances beyond the The Company’s control. This includes war, civil unrest, Act of God, industrial disputes and interruptions to the supply of materials. Risk shall pass to the customer from the date of delivery of the goods.

In addition to our general terms and conditions, these terms of trade will take precedence over any issued by the customer. Customers should not rely on any representations by staff as they do not form part of the contract or collateral contract. The contract shall be governed and construed according to the law and the purchaser submits to the jurisdiction of the court.

  1. PRODUCT SPECIFICATION
    Product development and improvement is under continual review by the The Company and its suppliers in accordance with ISO13485 & MDD 93/42/EEC. The The Company reserves the right to make alterations, improvements and to discontinue products without prior notice.
  2. ORDER CANCELLATION
    No cancellation will be allowed on non-stock items specifically ordered on the customer’s behalf, these include ‘custom’ manufactured orders. The The Company is under no obligation to accept cancellation or amendment to any order or part thereof. Any cancellation of order or amendment must be in writing and will only be accepted with our prior agreement and on the understanding that a cancellation or amendment charge will be levied at a minimum of 25 % of the purchase price.
    The The Company may terminate any order for GOODS if the CUSTOMER is in breach of any of the terms or purports to cancel any order between the The Company and the CUSTOMER; and/or The CUSTOMER is unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986 or any statutory modification or re-enactment thereof.
  3. RESERVATION OF TITLE
    In the event of the buyer becoming insolvent or unable to pay for the products supplied, the products shall remain the property of The Company until payment has been received in full.
  4. PRIVACY POLICY
    We do not share any information about customers with any other organisations. If you do not wish to get periodic mailings from us please let us know so we can remove you from our mailing list.
  5. DATA PROTECTION
    When you place your order or open an account with us, we will need to have a few details such as your name, email address, credit or debit card number and expiry date. This enables us to process and fulfil your order and to notify you of your order status. We may occasionally use this information to contact you with offers that may be of interest, however should you wish to be removed from our mailings lists then please contact us on 0161 872 8707.

At no point is your information shared or provided to any third parties or none The Company employees.

A copy of these terms and conditions are available on request